WE STOCK THE  VERY BEST FOOD, DRINK AND GIFTS FROM YORKSHIRE’S FINEST PRODUCERS AND SUPPLIERS. BUY IN STORE OR ONLINE (please note there 10kg weight limit for all order)

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Customer Care

01484 864 382
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Delivery

Home Delivery

Ordering

  1. You don’t have to login or register with us to place an order. Just browse our range, choose the products you’d like to buy and go to ‘Checkout’. You’ll then enter a few details and we’ll confirm your order and arrange delivery to you.
  2. If you prefer the personal touch, we’d love to meet you at our Denby Dale store. Alternatively call Utterly Yorkshire on 01484 864382 to discuss any aspect of ordering including personal hamper options.
  3. We accept payment via Mastercard, Visa, Visa Debit, JCB, Maestro and Paypal. We accept the same payment types in our store as well as good old cash. Sorry, but we can’t accept cheques.

Delivery

  1. Our standard delivery rates apply to any addresses within the mainland UK, but unfortunately not the Highlands & Islands. See above for Christmas ordering and delivery dates.
  2. Please ensure there is someone available to receive your order.
  3. Please note if you have requested for your order to be left with a neighbour, in the porch, behind the wheelie bin etc, Utterly Yorkshire are no longer responsible for ensuring receipt of order.
  4. Unfortunately we cannot divert orders to alternative addresses once it has been processed.
  5. For standard delivery we charge a fee of £5.00 for orders up to 1.9kg (our order platform will calculate your order weight) and £10 for orders above 2kg and up to 25kg. We send products either second class using Royal Mail or on a 72 hours delivery basis using a courier, depending which is most cost efficient.
  6. If you have requested your order to be split across two deliveries addresses please note there may be an additional postage charge. We will contact you to discuss this prior to posting your order
  7. Please note that both the Post Office & couriers aim for, but can’t guarantee delivery within 3 working days (see point 9 below).
  8. We aim (but cannot guarantee) to despatch orders received before midday on the same working day subject to availability. Orders received after midday will be despatched the following day. (see point 9 below).
  9. During peak periods, eg November and December, despatch may take a little longer depending on the volume of orders we have received. Please allow sufficient time for the order to progress through the postal system during the Christmas period.
  10. We recognise that you may have special delivery requirements that standard delivery can’t satisfy. If so, we’ll do our best to find an acceptable solution for you. Simply contact us at info@utterlyyorkshire.co.uk or on 01484 864382 to discuss requirements and options which may include the following: –
  • Highland & Islands, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man
  • Elsewhere overseas. Please note we are unable to deliver to some destinations
  • A faster method with tracking
  • A timed delivery with tracking
  • Special instructions, e.g. leaving a parcel with a neighbour, delivery to an empty property.
  • Heavier orders e.g. large hampers
  • Weekend deliveries
  • BFPO orders
  • Free collection of ‘made to order’ hampers from our Denby Dale store. (Orders received before 12:00h midday can ordinarily be collected the following working day).
  1. Should you have any other queries relating to delivery please contact us at info@utterlyyorkshire.co.uk or on 01484 864382.
  2. For our full terms & conditions around ordering and delivery (as well as all of the legal stuff) please read our Terms & Conditions section on the website.

Returns:

11. It is our aim to deliver your order in perfect condition and we will make every attempt to make every attempt to make sure this happens

12. You should inspect all orders carefully upon receipt to check the order is complete and free of damage. You will be deemed to have accepted an order unless you notify us within 48 hours of receipt that there is a problem by emailing info@utterlyyorkshire.co.uk. Please include photos of the problem when doing so.

13. In such an event where due to damage, an error on our part, or there is an obvious quality issue, we will ask you to return the goods to us and we will replace them as soon as possible or alternatively offer a full refund including the cost of sending the items back using a standard postage rate (you must advise us no later than 48hrs after receiving order). We will not reimburse additional sums if you choose to return goods using a premium delivery service.

14. We strongly suggest you use a recorded delivery option when returning items to ensure an acceptable proof of receipt and please include your details in the return so we can identify you.

15. Please note you will be responsible for paying your own shipping costs for returning any item unless Utterly Yorkshire is at fault

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